At SpiderHoodieOfficialWebsite.com, we believe that a clear and fair return policy is an essential part of a trusted shopping experience. As an independent resale platform specializing in luxury fashion, we are committed to transparency, accuracy, and respectful communication at every stage of the purchase process.

Please read the following information carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined in this Returns & Refunds policy.

Eligibility for Returns

Customers may request a return within 14 calendar days from the date the order is marked as delivered by the shipping carrier. Return requests submitted outside of this timeframe may not be accepted.

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unworn, unused, and unaltered

  • The item must be returned in the same condition as received

  • All original tags, labels, and packaging must remain intact

  • The item must not show signs of wear, damage, washing, or odor

Because we sell resale and pre-owned luxury items, condition is evaluated carefully. Items that do not meet return eligibility requirements will be declined and returned to the customer.

Non-Returnable Items

Certain items may be non-returnable due to hygiene or condition-related reasons. These include, but are not limited to:

  • Items marked as final sale

  • Items showing signs of use or wear after delivery

  • Items returned without original tags or packaging

Product descriptions clearly indicate relevant condition details. We encourage customers to review all information carefully before completing a purchase.

How to Initiate a Return

To request a return, please contact our support team within the eligible return period. Return requests must be submitted via email and include:

  • Order number

  • Item(s) you wish to return

  • Reason for return

Once your request is reviewed and approved, you will receive return instructions. Unauthorized returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a listing discrepancy.

Returned items must be shipped using a trackable shipping method. We are not responsible for items lost or damaged during return transit.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Inspection and Processing

All returned items are inspected upon arrival to verify condition and compliance with our return requirements. This inspection process ensures fairness for both our customers and our resale platform.

If a returned item does not meet the stated conditions, the refund may be declined, and the item may be sent back to the customer at their expense.

Refunds

Once a return is approved and successfully inspected, refunds are issued to the original payment method used at checkout. Refunds are processed within 5 business days after return approval.

Please note that processing times may vary depending on your bank or payment provider. We do not control the speed at which refunded funds appear in your account.

Exchanges

At this time, we do not offer direct exchanges. If you wish to purchase a different item, we recommend placing a new order after your return has been processed.

This approach allows us to maintain accurate inventory levels and ensure availability of unique resale items.

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or does not match the product description, please contact us within 48 hours of delivery. Include clear photos and your order number so we can review the issue promptly.

Approved cases will be handled according to the nature of the issue, which may include a refund or other appropriate resolution.

Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Many issues can be resolved quickly through clear communication.

Unresolved disputes or unauthorized chargebacks may result in order restrictions or account review.

Transparency and Responsibility

As a resale platform, we strive to present every item accurately and honestly. Detailed product descriptions, original photographs, and condition disclosures are provided to help customers make informed decisions.

We recommend reviewing all product details carefully before purchasing, especially when buying pre-owned or resale items.

Contact Information

For return or refund inquiries, please contact our support team:

📧 Email: [email protected]
🕒 Response time: within 24 business hours
📍 Business Location: United States